Accenture Customer Service Role 2023

Name of Post: Accenture Customer Service New Associate- IT Help Desk| Customer Service

Short Details: Accenture has released the notification in our website for Customer Service New Associate role in IT Help Desk and the location Gurugram any Graduate can Apply this Role. Fresher and Maximum 3 year experience are eligible to apply. Role and Responsibilities this role you are required to solve routine problems, largely through precedent and referral to general guidelines.

Accenture Global Service Provider Customer Service New Associate role in IT Help Desk Short Details of this profile customer service New Associate WWW.LEARNDPOINT.COM

Job Description

• Designation: Management Level- New Associate
• Job Location: Gurugram
• Qualification: Any Graduate
• Fresher candidate are eligible
• Maximum 3 Year experience are eligible.

Role and Responsibilities

• You are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provideed detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignment.
• The decisions that you make would impact your own work.
• You will b an individual contributor as a part of a team, with a predetermined, focused scope of work.
• This role may require you to work in rotational shifts.

What would you do

Your will be aligned with our customer support vertical and help us in managing/resolving customer query, handling escalations and complaints of the dissatisfied customers & giving best Resolutions. You will also be responsible for closing teh fault and complaints within SLA’s. In this role, you may be asked to switch between any support channel of phone, chat and Email based on the business requirements.

What are we looking for

• Ability to meet deadlines.
• Ability to work well in a team.
• Adaptable and flexible Agility for quick learning.
• Problem- solving skills.

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About Accenture Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We are a talent and innovation lead company with 738,000 people serving client s in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leader in helping drive that change, with strong ecosystem relationships.