Amazon Recruitment 2023 Job

Name of Post: Support Analyst -KDP- Hyderabad and Kindle Direct Publishing(KDP)

Short Information: Amazon Hiring for Support Analyst-KDP in Hyderabad to Kindle Direct Publishing and e-books. We should required for night shift and good communication skills required and basic qualification Graduate, computer skills etc in Amazon Recruitment 2023 Job.

Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected , veteran status, disability, age or other legally protected status.

Job Description

The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Analyst will serve as the primary support interface for vendors using . Opportunities await strong candidates looking for a fast growing, dynamic, challenging innovative, and fun work environment. This is unique opportunity to be a part of a revolutionary product that is changing the way people read for Amazon Recruitment 2023 Job.

Roles and Responsibilities

• Must be able to interact with an external parties like customers and suppliers comfortably.
• Process and respond to phone cells and emails received from publishers.
• Respond to queries sent to the KDP forums.
• Investigate payment concerns brought up by customers.
• Route payment concerns to accounts Payable.
• Route issues and bugs that need engineering expertise to the development teams.
• Remove certain content as it is identified by the QA team.
• Maintain and improve a knowledge base with unique vendor requests and their solutions.
• Work on developing responses for common questions.
• Work wit customer service manager in document process flows.

Basic Qualifications

• Fresher hiring for freshers can Apply.
• Any Graduate cand Apply this role.
• Should be willing to work in night shifts.
• Excellent written and verbal communication skills required.

Preferred Qualification

• Additional computer skills certifications in web technology are preferable.
• Experience in web-enabled software product or services is highly preferred.
• Should be able to understand a complex problem and respond to publishers.
• Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
• college graduate preferred., mandatory.

Additional Information

• Domestic Relocation Provided: No
• Shift: Rotational(it is a 24*7 shift environment and shift are rotational- changes every 3 months)
• Weekly Off: Rotational two-consecutive day off(it is a 5-day working week with 2 consecutive days off. The off day changes every 3 months.)