Bank of America
Bank of America is one of the world’s leading institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services .
We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business(LOB) and enterprise functions.
our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Job Description
- The responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency.
- The process part of client Protection operations, which works with VISA & Master Pin less debit card.
- Credit card| ATM Fees| Cheque Fraud transactions| end-to-end deceased customer requirements.
- Potential chargeback reason code is identified by the associate, as per Visa regulations and disputes will be processed accordingly and dispute will be resolved accordingly.
Responsibilities
- Respond to customer request in a timely manner by processing Claims and Chargebacks/ working on Customer request / working on deceased customer account/ review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud which also protecting the bank’s assets.
- Investigate the claim for identifying suspicious activities on the claims and also for the recovery opportunities as per the procedure.
- Determine the best course of action for the customer to resolve the claim or setting the correct expectations.
- Maintaining the KPI’S AND KRA’s of the process.
Designation or Job Title
Team Member| Senior Team Member| Team Developer
Education Requirement
- Any Graduate can apply this opportunity.
- Any Post Graduate can apply this opportunity.
- This is the Golden opportunity for freshers in banking
Foundational Skills
- Proficient with Microsoft Office Tools.
- Fundamental understanding on Debit Card.
- You are working multitask and adapt to change.
- Ability to work well under pressure.
- Good communication Skills (with written and oral).
- You have Strong Analytical skills.
- Detail oriented
- Proven Problem Solving Skills.
- Self-motivated and results orientated.
- Previous work experience on any card disputes or servicing process.
- Experience in US Customer Service or Fraud Claims preferred and Good communication skill both Written and Verbal.
Working Timings
- This is not fixed shift
- This role is the Rotational Shift for work.
- Weekly off – Fixed depends to the process aligned.
Job Location
- The location of the jobs title is Gurugram.
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