Concentrix jobs for freshers

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In Concentix is provide new opportunity to our client. Concentix is Hiring for fresher, Concentrix jobs for freshers. I will explain all the opportunity and full guide.

About Concentrix

Concentrix is an American business service company specializing in customer engagement and business performance. Concentrix was a subsidiary of SYNNEX (NYXE: SNX) Corporation in since 2006 and went public as an independent on December 1 2020. Concentix is an IT company providing technology solutions to clients worldwide with its headquarters in Fremont, California. Concentrix The BPO firm also provides services in Brazil, China, Japan, and south Korea. They Specialize in design, marketing, business processes and customer management solutions.

Concentrix jobs for freshers

Concentix deliver experience- engineered solutions that are reimaging Telecommunication and media with the customer at the center of innovation. Our telecom and media client innovate on the edge with technologies that shape consumer value, realizing the benefits for 5G IoT.

Job Description

Position:   Representative Operation

The Representative Customer Service/Technical Support position interfaces with customers via inbound and/ or outbound calls, Emails/Chats or through the internet depending upon client requirement. This Position provides customer service support/ Technical support and resolution of routine problems regarding client’s product or service.

Role and Responsibility

  • Clarify customer requirement: Probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Listen attentively to customer needs and concerns: Demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Great customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Maintain basic knowledge of client products and service.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Offer additional Products and service.
  • Track, document and retrieve information in call tracking database.
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile.
  • Courteous with strong customer service orientation.
  • Strong Computer navigation skills and PC Knowledge.
  • Ability to effectively communicate, both written and verbally.
  • Depending with strong attention to details.
  • Skilled in multi-Tasking, including the ability to be flexible and adapt to changes quickly.
  • Tolerance for repetitive work in a fast-paced, high production work environment.
  • Ability to work as a team member, as well as independently.
  • Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner.
  • Ability to rotate shifts, as needed.
  • Based on location and/or program, additional experience/skills may be required.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Demonstrate strong probing and problem-solving skills.
  • Should be able to handle complex queries from customer and resolve the same independently.

Eligibility

  • Any graduate and Undergraduate in any discipline (very basic the job Role.) can Apply this Profile.
  • This is the great opportunity for freshers.
  • Location : Bangalore-MTD C4, 3rd Flr.
  • Fresher or Any Experience are eligible.

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