Customer Success Executive

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Customer Success Executive at Groww

Job Description

We are making finance for millions in India and Customer Success Executive. Groww is a on a mission to democratize a financial services for millions of Indians responsibly. We are a customers. We leverage first principle thinking and technology to solve problems at scale. If this excites you, join us.

About Groww

Groww is India’s fastest growing investment platform. Our long-term vision to become the trusted money partner of 100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator.

Our Values: We take pride in our values and hold ourselves to a high standard on

  • Radical Customer centricity.
  • Simplicity in our products and personalities.
  • Transparency on everything.
  • Long term thinking.
  • Ownership driven culture.

Requirement Skills and Expertise

At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers.  Regardless of the touchpoints, our Customer Success Team ensures the customer finds what she/he needs in a fast and easy way. Tow make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.

Expectations from Successful Candidates

  •  Eagerness to learn about the company’s products  and  their capabilities.
  • Ability to manage high volume of inbound customer queries.
  • Technical aptitude and the ability to understand and explain complex concepts in simple terms.
  • Ability to empathize with the customer and high centricity.
  • Knowledge of other regional languages is helpful if the company works within the country.

Responsibilities

  • Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
  • Ensures customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred.

Requirement of the Qualification

  • Undergraduate Course as B.Com, BBA, BBM,BA, B.Sc, MBA/PGDM.
  • This is the 50% cutoff – 10th, 12th and Graduation.
  •  No backlogs and Gap years during education.
  • Salary : 21,000- 23,000/Month

Apply Link: Apply Now

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