Customer Success Executive

Customer Success Executive at Groww

Job Description

We are making finance for millions in India and Customer Success Executive. Groww is a on a mission to democratize a financial services for millions of Indians responsibly. We are a customers. We leverage first principle thinking and technology to solve problems at scale. If this excites you, join us.

About Groww

Groww is India’s fastest growing investment platform. Our long-term vision to become the trusted money partner of 100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator.

Our Values: We take pride in our values and hold ourselves to a high standard on

Radical Customer centricity.
Simplicity in our products and personalities.
Transparency on everything.
Long term thinking.
Ownership driven culture.

Requirement Skills and Expertise

At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touchpoints, our Customer Success Team ensures the customer finds what she/he needs in a fast and easy way. Tow make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.

Expectations from Successful Candidates

Eagerness to learn about the company’s products and their capabilities.
Ability to manage high volume of inbound customer queries.
Technical aptitude and the ability to understand and explain complex concepts in simple terms.
Ability to empathize with the customer and high centricity.
Knowledge of other regional languages is helpful if the company works within the country.

Responsibilities

Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
Ensures customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred.

Requirement of the Qualification

Undergraduate Course as B.Com, BBA, BBM,BA, B.Sc, MBA/PGDM.
This is the 50% cutoff – 10th, 12th and Graduation.
No backlogs and Gap years during education.
Salary : 21,000- 23,000/Month

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Dharamraj

Hello friends, Welcome this Site My name is Dharamraj belong to Gonda and My education BCA From MSITM Degree College Gonda Which Affiliated:- Dr. R.M.L Avadh University Ayodhya and One Year Diploma "DCA(Diploma in computer Application) and CCC computer. I am interest in Website Design and My Hobbies YouTube Video and Learning new thing or New ideas.