American Express 2023

Name of Post: American Express for fresher role Credit chat Digital Servicing Analyst

Short Information: This post American express Recruitment 2023, Apply for fresher and experience and function Description Responsibilities and critical factor to success , Typing speed 25- 35 wpm. Give the past experience and graduate and undergraduate, with 1-5 years experience ,Excellent communication skill.

Job Description

With the right backing, people and businesses have the power to progress in incredible ways. when you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Function Description

US Credit Chat- Digital servicing team, is responsible for handling Credit card member queries via chat providing world’ best customer service while ensuring we solve for credit concerns .

Key Responsibilities

• Service card member’s using Digital chat platforms, by resolving credit concerns through educating cardmembers about product features, consult them on managing their accounts to paid status by resolving any credit related issues, and enable higher spend.
• Analyze risk on customer accounts followed by making sound decisions to ensure we become a payer of choice for our card members attaining high customer sat. & adherence to Compliance requirements.
• Communicates Effectively written & orally, with ability to recognize tone and mood of customer through written communication. Comfortable with communicating complex info .
• Adaptable & customer Centric Approach to difficult Situations through tact & empathy in communication. Ability to address 2 cardmember conversations simultaneously.

Eligibility Criteria

• Any freshers candidate can Apply this role.
• Undergraduate can apply this role.
• Experience 1-5 year experience can Apply
• Location: Gurgaon, Haryana, India.

Requirement Skills

• Excellent Communication Skills(Written & Verbal)
• Comfortable working in Rotational Shift 24X7 – Servicing US Market.
• Strong interpersonal communication & writing Skills, accompanied by strong comprehension & ability to articulate complex information clearly.
• Typing Speed 25-35 Words/Mins. We navigation ability, can handle basic Troubleshooting.
• Demonstrated ability to work effectively within a team environment as well as independently.
• Ability to deliver result & display Personal Accountability.
• Ability to work in a fast – paced metric driven environment.
• Relevant Experience of servicing customers via Voice or Chat medium.

Apply Link

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