Genpact Off Campus Hiring Engineers

Name of Post: Genpact Off Campus Hiring Engineers for Associate Web support Role

Short Information: Genpact off campus Hiring Engineers Role of Associate, Web support and the user for various Web Portals, On-boarding users on the basis user account. Minimum Qualification B.Tech/B.E Graduate in any stream, and skills Probing skills and analyzing/ understanding skills Customer support Problem solving skills. Working knowledge of Microsoft tool like word, excel and PowerPoint.

Genpact Off Campus Hiring Engineers Applications for the role of Associate, Web Support Genpact give the Short Information Associate Role WWW.LEARNDPOINT.COM

Job Description

We are inviting applications for the role of Associate, Web Support

Responsibilities

• Creation of user SSOs for Various Web Portals, on-boarding users on the Web portals basis user account/company entitlements and taking actions accordingly if requirement are not met.
• Coordinating with various teams for rectification of user account details in case of data discrepancy related/not related to Entitlements basic company Agreement/entitlements.
• Handing user queries(internal Employees/ Contractors & External supplier/Customers) for web portals related to access/application issues/ common Troubleshooting etc.
• Query scalation to various 12 teams basis application. Coordinating with application owners or product support teams/product owners resolution of application issues reported by users.
• Drive and support continuous improvement efforts through LEAN Philosophy

Preferred Qualification and Skills

• Graduate in any Stream Except B.Tech/B.E
• Effective probing skills and analyzing/ understanding skills
• Problem solving skills with customer centric approach Demonstrated Proficiency with written English and With neutral English Accent.
• Customer Support/ Service
• Strong Attention to detail.
• Working knowledge of Microsoft tool like word, Excel and PowerPoint.
• Problem Solving Skills.
• Identifying Process Improvements.

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