Here is the Hiring Mindtree company given the golden opportunity to our freshers. Fresher student apply this role Software Engineer Applications. Mindtree jobs for Freshers.
ABOUT MINDTREE
Mindtree Ltd is an Indian multinational information technology services and consulting company. Headquartered in Bangalore. It is a part of the Larsen & Toubro Group.
The company deals in e-commerce, mobile applications, cloud computing, digital transformation, data analytics, Testing, enterprise Application Integration and enterprise resource planning, with than 307 active and 43 offices in over 18 countries.
JOB DESCRIPTION
Location: BANGALOR KA, INDIA
- AD Role Customer Service Associate CSA Summary.
- The role involves providing 24 7 support customer support across phone, chat and Webcase for a global client.
- The candidate needs to have excellent communication skill and an aptitude for customer service.
- Prior work experience in a contact center back office environment would be an advantage.
RESPONSIBILITIES
- Process Knowledge ensure detailed knowledge of the products and services offered.
- We should be able to take ownership of customer queries and provide accurate information.
- Application knowledge ensure complete command over the tools and applications used.
- Prior knowledge of contact center chat applications, ticketing tools, email would be preferred.
- Team player- should be a team player, display a positive attitude and open to constructive feedback.
- Shift Flexible- should be willing to work in a 24 7 shift environment and be flexible with any changes in work window as per client requirement..
- Should be open to split week offs and willing to support additional work hours during peak season.
- Continuous learning should display inquisitiveness and an appetite for constant learning and skill upgradation.
REQUIREMENT SKILLS
- We should have worked on spreadsheets and document software like word, excel and PowerPoint.
- Typing Speed- Good typing speed of 35 WMP with a 80 % accuracy is preferred.
- Customer Service Orientation should have a good understanding of customer service.
- Should have good listening skills, attention to details and ability to provide right help and guidance to the customer.
- Productivity ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner.
- Computer Basic – should have a basic understanding of operating on a laptop desktop.
- Require basic knowledge of keyword shortcuts across common email, browser and Office Applications.
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